Travel & Leisure
The Backchannel.
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Luxury Hotels Keep "Guest Manifests" With Bizarrely Detailed Behavior Notes
Five-star hotel chains use internal CRM software (like Opera) that goes far beyond "extra pillows." Staff input silent flags on high-net-worth guests: Preferred water room temp, exact alcohol brand poured in decanters, w…
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Why First-Class Cabin Lights are Dimmed for Night Landings (It’s Not for Sleep)
Flight crews dim cabin lights during night takeoffs and landings not for atmosphere or passenger rest, but for emergency ocular acclimation. If an emergency evacuation occurs, passenger and crew eyes need to already be a…
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